Security

How we protect you

• Verified customers. We confirm who you are before your first transfer, and may ask for more information for larger amounts.
• Screened transfers. Every sender, recipient and transfer is checked against sanctions lists and fraud rules. Sometimes this means we ask you about a transfer before it goes.
• Two-step sign-in. Turn it on to require a code from an authenticator app each time you sign in.
• Automatic sign-out. Your account signs you out after 15 minutes without activity.
• Alerts. We message you when a transfer is sent and paid out, and when your security settings change.

Stop: is this a scam?

• Never send money to someone you have only met online, or to claim a prize, a job or a loan
• Be wary of anyone who pressures you to send quickly or to keep it secret
• If someone asks you to pay "the bank", "the police" or "the tax office" by money transfer, it is a scam
• Check a request from a friend or relative by calling them on a number you already know

What we will never do

• Ask for your password or two-step code by phone, email or text
• Ask you to send money to us or to anyone else to "unlock" a transfer